International Orders:

All international orders are sent via New Zealand Post Courier. Shipping costs are determined by the total weight of your order. To calculate the cost of shipping, please complete the first stage of the checkout process which includes entering the shipping destination. A shipping cost estimate can also be given after adding product to shopping cart.

Any import duties or taxes that are levied by the authorities of your country are your responsibility. We recommend that you check your country's import regulations prior to ordering.

Confirming your order payment means you accept the conditions regarding the duties that may be incurred. We strongly recommend that you check your country's import regulations prior to confirming your order. Duties, taxes and/or Customs fees will be an additional amount that will be collected upon delivery of your order, if applicable. Unfortunately, we are unable to provide you with the exact amount you will be charged, please contact your local government for specific details. Refusal to pay custom charges will result in the parcel being returned. If the products are returned for this reason, we cannot refund your order. 

We normally ship within three business days. If we are unable to dispatch your order within three business days, we will contact you and advise you of the expected dispatch date. 

WE DO NOT SHIP TO PO BOXES, make sure a physical address is entered in your order.

 

Please note we cannot send orders to these locations:

 

Afghanistan

Kenya 

 South Africa

Bahrain

Kuwait 

Tajikistan 

China

Kyrgystan 

Turkmenistan

Cyprus 

Lebanon

Ukraine

Dominican Republic

Myanmar 

 United Arab Emirates

Estonia 

Nigeria

Uzbekistan 

Ethiopia 

Oman

Vietnam 

Egypt 

Pakistan 

 Western Australia

Ghana

Papua New Guinea

 

Haiti

Poland 

 

Japan 

Qatar

 

Jordan 

Romania 

 

Kazakhstan

Saudi Arabia

 

 

Australian Orders:

Shipping is FREE to and Australia for orders over NZ$100. For orders under $100 shipping costs are determined by the total weight of your order. To calculate the cost of shipping, please complete the first stage of the checkout process which includes entering the shipping destination. A shipping cost estimate can also be given after adding product to shopping cart.

Any import duties or taxes that are levied by the authorities of your country are your responsibility. We recommend that you check your Australia's import regulations prior to ordering.

Confirming your order payment means you accept the conditions regarding the duties that may be incurred. We strongly recommend that you check your country's import regulations prior to confirming your order. Duties, taxes and/or Customs fees will be an additional amount that will be collected upon delivery of your order, if applicable. Unfortunately, we are unable to provide you with the exact amount you will be charged, please contact your local government for specific details. Refusal to pay custom charges will result in the parcel being returned. If the products are returned for this reason, we cannot refund your order

We normally ship within three business days. If we are unable to dispatch your order within three business days, we will contact you and advise you of the expected dispatch date. 

WE DO NOT SHIP TO PO BOXES, make sure a physical address is entered in your order.

 

 

New Zealand Orders:

Shipping is FREE to New Zealand for orders over NZ$100. Shipping costs are determined by the total weight of your order. To calculate the cost of shipping, please complete the first stage of the checkout process which includes entering the shipping destination. A shipping cost estimate can also be given after adding product to shopping cart.

We normally ship within three business days. If we are unable to dispatch your order within three business days, we will contact you and advise you of the expected dispatch date. 

WE DO NOT SHIP TO PO BOXES, make sure a physical address is entered in your order.

 

 

Additional Note:

Where parcels are unclaimed after attempted deliveries are made, and then returned to us by the postal services, we may charge to have the parcel redelivered to you. Parcels returned for this reason may incur a fee. If attempted deliveries go unclaimed again after redelivery is arranged, then returned to us, we may deduct any fees associated with the return of that product from any refund owed. Refunds do not include any delivery charges and will not be made until the goods have arrived back with us. 

Some countries have special regulations specific to importing honey and other bee products. Anyone ordering products for delivery acknowledges they have reviewed the contents of their order and acknowledge that it contains acceptable and approved items for import into the country of destination/delivery. The buyer solely accepts full responsibility and any associated risk of any items or package (or part thereof) being detained by customs for whatever reason, and acknowledges and agrees that they will not hold The Manuka Shop liable for orders unable to be delivered to their destination due to import regulations.

 

Current regulations we are aware of:

  • Member countries of the European Union - Deliveries are limited to 2kg of honey per order. Orders that contain greater than 2kg of honey are split into multiple packages and shipping charges are adjusted accordingly.

  • Brazil - You must include your IRD # (passport #) with your order. Please enter it in the Shipping Notes field during checkout.

 

 

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