Why should I buy from The Manuka Shop?
The Manuka Shop is a trusted retailer of Manuka Health and other high quality health products from New Zealand. We provide competitive prices, outstanding customer service and affordable, reliable delivery worldwide. Our website is secure and we do not share our mailing list with anyone. Our goal is to be your trusted source of natural health products online.
Is your website secure?
The Manuka Shop utilises the strongest encryption available to handle your transactions. A SSL Certificate ensures that your information is kept private during shopping and checkout. We utilise the services of DPS for the checkout process, as they specialise in secure credit card transactions. No credit card data is ever stored on our servers.
What is Manuka Honey?
Manuka honey is produced by bees which gather nectar from the Manuka bush (Leptospermum scoparium), an indigenous New Zealand shrub species. Manuka Honey is world renowned for its unique characteristics. Scientific research has discovered that naturally occurring methylglyoxal is key compound in Manuka Honey. Not all Manuka Honey is equal - It is important to know that the level of methylglyoxal can vary greatly in Manuka Honey, so you want to be sure you know what you are getting. That is why Manuka Health test and certify every batch of MGO™ Manuka Honey to guarantee the level of methylglyoxal present, as indicated by the MGO™ certification rating on the label.
What are the advantages of MGO™ Manuka Honey certification?
MGO™ Manuka Honey is certified to contain guaranteed levels of the naturally occurring compound methylglyoxal, and undergoes stringent quality testing to ensure premium quality. Each batch is fully traceable right back to the beekeeper it came from. Manuka Health Manuka honey products use the methylglyoxal rating system based on the scientific evidence revealed in 2008 by Professor Thomas Henle and his research group (Technical University of Dresden, Germany) which identified methylglyoxal as one of the key compounds found in New Zealand Manuka honey. The MGO™ Manuka Honey rating and quality system means our customers can easily make an informed choice when looking for certified Manuka Honey.
For more information on Manuka Honey visit the Manuka Honey section.
What is Propolis and what is it used for?
Propolis is a resinous compound that honeybees make from resin gathered from tree buds and bark. The bees gather the resin and mix it with wax and enzymes to produce propolis. Propolis is then used to seal the hive and protect it from infection. New Zealand Propolis is rich in flavonoids and caffeates including caffeic acid phenethyl ester or CAPE. These bioactives are responsible for the beneficial health-giving properties of Propolis. Currently our Propolis products are not widely available in the USA, however you can buy these from The Manuka Shop
For more information on Propolis visit the Propolis section on our New Zealand website.
What is Royal Jelly and what is it used for?
Royal Jelly is an extremely nutritious, creamy food substance produced by nursing bees to feed young, growing bees and the hive's Queen Bee. It is the exclusive food of the Queen Bee that lives approximately 6 years, while worker bees live approximately 6 weeks eating honey and pollen. The only difference between the Queen and the workers is their diet. Royal jelly is used as a nutritious supplement for skin health, as a general health tonic, for fighting the effects of aging, and for supporting the immune system. See our range of Royal Jelly products
There was a damaged product in my order. What do I do?
Should you find that there has been damage to your order, please contact us immediately. If possible, please take a digital photo of the damaged item(s) and send via email.
Can I return an item?
Will you refund it? If an item is received damaged and you contact us within 3 days, we will replace the item. Due to the bioactive natural health products we sell, many can not be returned to us due to the biosecurity regulations in New Zealand. We will do whatever we can to maintain customer satisfaction, but be sure the products you are ordering are the products you want! Please get in touch if you have any further questions.
My order hasn't arrived yet. What can I do?
If your order was sent by a tracked service, you would have received that tracking number when you received shipping confirmation which you can use online to determine your order's delivery status.
Do I need to pay any duties or tax?
Any import duties or taxes that are levied by the authorities of your country are your responsibility. We recommend that you check your country's import regulations prior to ordering.
What currency is used for my order?
All prices and transactions are in New Zealand Dollars (NZD). Prices may change at any time. The Manuka Shop reserves the right to reject any orders which include incorrect prices due to data entry errors, code errors, hacking, incorrect pricing provided by manufacturer, or translation errors.
What payment methods do you accept?
The Manuka Health online store accepts Visa, Mastercard, Paypal, Wepay and Stripe. We utilize a secure payment processing service from Direct Payment Solutions (DPS) to guarantee the safety and security of your transaction. For your protection, The Manuka Shop DOES NOT store your payment information on our servers. We do not accept American Express or EFTPOS for payment at this time.
What if I forget my password?
From the log in page, click on the link, "Forgot your password?" then enter your email address to begin the recovery procedure.
How do I update my account information?
Once you are logged in as a registered user, you will see your account "Dashboard" with several links to update your account information.
How do I change my password?
Once you are logged in as a registered user, you will see the link, "Change Password" under "Contact Information." Click that link and follow the instructions to update your password.