Why should I buy from the Manuka Health Website?
We ship our high-quality health products straight from our warehouse in New Zealand, so you can be sure that you're getting the real deal. When you purchase through our website you can sign up to our mailing list which adds you to your loyalty program. We'll send you regular email updates containing special discounts and deals that you can only get through our website. All of our orders are sent through speedy tracked courier services so you'll be able to keep an eye on the whereabouts of your package. Our goal is to be your trusted source of natural health products online.
Is your website secure?
Manuka Health utilises the strongest encryption available to handle your transactions. A SSL Certificate ensures that your information is kept private during shopping and checkout. We utilise the services of DPS for the checkout process, as they specialise in secure credit card transactions. No credit card data is ever stored on our servers.
What is Mānuka honey? Why is it special?
Manuka honey is produced by bees from the nectar of the native New Zealand Manuka tree (Leptospermum scoparium). Manuka Honey is world renowned for its unique characteristics. Scientific research has discovered that naturally occurring methylglyoxal (MGO) is a key compound in Manuka Honey that makes it so different from other honeys. Manuka honey is the first honey to be so extensively researched and recognised for its remarkable qualities.
What are the advantages of MGO™ Mānuka Honey certification?
Not all Manuka honey is equal - it is important to know that the level of methylglyoxal can vary greatly in Manuka honey, so you want to be sure you know what you are getting. That is why Manuka Health test and certify every batch of MGO™ Manuka Honey to guarantee the level of methylglyoxal present, as indicated by the MGO™ rating on the label. Each batch also undergoes stringent quality testing and is fully traceable right back to the beekeeper it came from. We developed the MGO™ rating and quality system based on the scientific evidence revealed in 2008 by Professor Thomas Henle and his research group (Technical University of Dresden, Germany) which identified methylglyoxal (MGO) as one of the key compounds found in New Zealand Manuka honey. The MGO™ Manuka Honey rating and quality system mean our customers can easily make an informed choice of the potency of the honey they're buying. The higher the MGO rating, the higher the grade of honey.
Is Mānuka honey tested in New Zealand before it is exported?
Yes. All New Zealand Mānuka honey that is exported to countries overseas must meet a Government established scientific definition. This is used to authenticate whether or not a particular honey is New Zealand Mānuka honey. This definition is coming into effect throughout 2018. This testing is important to give consumers confidence that they’re getting genuine Mānuka honey.
Who tests mānuka honey to ensure its genuine?
New Zealand export requirements for food and labelling standards are maintained and administered by the Ministry for Primary Industries (MPI), a government organisation independent from the honey industry. Mānuka honey producers who export their honey overseas are required to test their honey against MPI’s Mānuka honey scientific definition to prove the honey is authentic and ensure they meet all legal requirements for truthful labelling. Only certain MPI-recognised laboratories are certified to test Mānuka honey to authenticate it is real.
How can I check that my New Zealand mānuka honey is ‘the real deal’?
Check the brand behind the jar – the best way to be sure your honey is genuine New Zealand Manuka honey is to check that the product was packed and sourced in New Zealand. Also look for indicators such as the MGO or UMF rating.
What are the testing parameters in place by Manuka Health?
Our stringent testing programme is three-fold.
Careful processing, testing and storage ensures the honey retains unique natural properties.
Specifically, does testing check for pesticides, antibiotics and heavy metals?
Yes, each batch of extracted Manuka honey is quality tested for pesticides including Glyphosates, Coumaphos, Flumethrin; Antibiotics (for example Oxytetracycline, Tylosin) and heavy metals.
Can mānuka honey heal you?
Honey has been used to treat a range of ailments for thousands of years, and the healing properties of the Mānuka plant have long been valued and used traditionally by the New Zealand Maori people. New Zealand Mānuka honey has gained a global reputation for its healing properties, and it remains the most researched therapeutic honey in the world, particularly for skin and wound healing. However, while many people firmly believe that eating Mānuka honey has health benefits, under New Zealand Food laws, we are not allowed to promote the health benefits of Manuka honey. We are interested in more fully understanding the benefits of eating Mānuka honey from a health perspective and research is ongoing to understand this complex honey better.
Is mānuka honey hard to produce?
Mānuka grows in the farthest reaches and isolated parts of New Zealand and can be difficult to access. Hardy and resilient, Manuka can also be difficult to grow. Manuka honey can only be made over a short time frame (around six weeks a year) when the plant is in flower. The amount of honey produced can vary greatly depending on weather conditions and how much nectar is produced. You need dry, warm, summer conditions with moisture in the ground and balmy nights for the nectar of the flowers to start flowing.
What is “Active” mānuka honey?
“Active” Mānuka honey often refers to Mānuka honey’s non-peroxide antibacterial properties, however this is not permitted on Manuka honey produced and packed in New Zealand. Since 2014, requirements introduced in New Zealand by the Government regulatory body, MPI means that no New Zealand product is allowed to promote the antibacterial properties of Mānuka Honey when sold as a food. If a product is labelled with claims of "active" or any health benefits, you will know that it hasn't been produced and packed in New Zealand.
For more information visit the Manuka Honey section of our website.
What is Propolis and what is it used for?
Propolis is a resinous compound that honeybees make from resin gathered from tree buds and bark. The bees gather the resin and mix it with wax and enzymes to produce propolis. Propolis is then used to seal the hive and protect it from infection. New Zealand Propolis is rich in flavonoids and caffeates including caffeic acid phenethyl ester or CAPE. These bioactives are responsible for the beneficial health-giving properties of propolis.
For more information on Propolis visit the Propolis section.
What is Royal Jelly and what is it used for?
Royal Jelly is an extremely nutritious, creamy food substance produced by nursing bees to feed young, growing bees and the hive's Queen Bee. It is the exclusive food of the Queen Bee that lives approximately 6 years, while worker bees live approximately 6 weeks eating honey and pollen. The only difference between the Queen and the workers is their diet. Royal jelly is used as a nutritious supplement for skin health, as a general health tonic, for fighting the effects of aging, and for supporting the immune system. See our range of Royal Jelly products
There was a damaged product in my order. What do I do?
Should you find that there has been damage to your order, please contact us immediately. If possible, please take a digital photo of the damaged item(s) and send via email.
Can I return an item?
If an item is received damaged and you contact us within 3 days, we will replace the item. Due to the bioactive natural health products we sell, many can not be returned to us due to the biosecurity regulations in New Zealand. We will do whatever we can to maintain customer satisfaction, but be sure the products you are ordering are the products you want! Please get in touch if you have any further questions.
My order hasn't arrived yet. What can I do?
All orders are sent by a tracked service and we send you an email with your tracking number as soon as your package leaves our warehouse. If you've tried checking your tracking number but are still stuck please contact us. Please bear in mind that your parcel may be held up by border security, or DHL may be awaiting payment of duties and tax to customs. In these cases, there is nothing we can do to speed up the process - sorry!
Do I need to pay any duties or tax?
Any import duties or taxes that are levied by the authorities of your country are your responsibility. We recommend that you check your country's import regulations prior to ordering.
What currency is used for my order?
All prices on our eshop are shown in New Zealand Dollars (NZD), Australian Dollars (AUD) or Americal Dollars (USD). Prices may change at any time and Manuka Health reserves the right to reject any orders which include incorrect prices due to data entry errors, code errors, hacking, incorrect pricing provided by manufacturer, or translation errors.
What payment methods do you accept?
The Manuka Health online store accepts Visa and Mastercard. We utilize a secure payment processing service from Direct Payment Solutions (DPS) to guarantee the safety and security of your transaction. For your protection, The Shop DOES NOT store your payment information on our servers. We do not accept WePay, Alipay, PayPal at this time, but we will be working on offering more payment services so watch this space.
What if I forget my password?
From the log in page, click on the link, "Forgot your password?" then enter your email address to begin the recovery procedure.
How do I update my account information?
Once you are logged in as a registered user, you can update your details in through your account in the menu bar.
How do I change my password?
Go through the 'forgot my password' process and then enter in a new password when prompted.
How do I update my email address?